Warranty, Maintenance & Amp; Returns

1. Introduction

This website tirisi.com (hereinafter: Website) is owned and controlled by Tirisi Jewelry B.V. (hereinafter: Tirisi, we or us). We track your activity on the Website. Having our headquarters and controlling the Website in the Netherlands, a member state of European Union, we track your visit to the Website in accordance with the General Data Protection Regulation (GDPR) of the European Union1. As part of this, with this privacy and cookie statement we inform you about the processing of your data from visiting the Website.

2. Warranty

The sole exclusive warranty which ETI makes with respect to goods sold is that they are free from defects of material or workmanship for a period of two (2) years from the date of ETI’s original invoice. ETI’s warranty is conditioned upon the proper use and installation of the goods by the customer. This warranty is subject to the conditions that any defect has not been caused by misuse, neglect, improper installation, improper operation, improper maintenance, repair, alteration, accident, or unusual deterioration or degradation of the equipment or component parts thereof due either to the physical environment or to electrical or electromagnetic noise in the environment.

3. Maintenance

Custom-ordered, custom-built, or custom-engineering products are not returnable and all sales on such products are final. This includes, but is not limited to, all antenna de-icing systems and any discontinued product orders.

4. Returns

The restocking charge applies to the original net invoice amount. ETI is the final and absolute authority for determining the condition of returned equipment. ETI reserves the right to perform parametric testing before returning a product to stock and a bench charge may be issued if the product is found to be defective. ETI may consider the sale final if the Date Codes and/or Serial Numbers on the returned units do not match ETI records or the original invoice. All returned product must be present and complete, with all manuals and accessories, and in new, original condition. The sale is considered final if the product has been installed, abused physically, or modified. The customer returning the unit is responsible for paying all shipping charges associated with the return of the product. The ETI RMA system must be followed when returning a product for restocking. Product returned without an RMA number clearly marked on the box will not be accepted by ETI. ETI reserves the right to declare sales final in the event that the product has been discontinued or replaced with a new or updated equivalent.

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