TIRISI ONLINE B.V., a private limited liability company (besloten vennootschap), registered with the Dutch Chamber of Commerce (KvK) under number 97959936, with its registered office at Lemelerbergweg 42, 1101 AM Amsterdam, The Netherlands, intra-community VAT number NL868304566B01, telephone +31 (0)20 342 80 76, and the following customer service email addresses:
hereafter referred to as “TIRISI ONLINE”, operates www.tirisi.com (the “Website”).
TIRISI JEWELRY B.V., established at the same address, is the owner of the Tirisi Jewelry and Tirisi Moda brands and the related trademarks, designs and other intellectual property rights.
TIRISI ONLINE is the seller of Items purchased through the Website.
TIRISI JEWELRY B.V. is, among other things, the owner of the Brands and provider of the voluntary Tirisi International Limited Warranty, subject to the separate Tirisi International Limited Warranty Conditions.
Where the word “Tirisi” is used generally in these GTS, this does not alter the respective legal responsibilities of TIRISI ONLINE B.V. and TIRISI JEWELRY B.V.
TIRISI ONLINE sells selected products (the “Item(s)”) through the Website to European Union countries and other countries where delivery is accepted, subject to these General Terms and Conditions of Sale.
These General Terms and Conditions of Sale (the “GTS”) apply to all sales of Items made through the Website to natural persons acting for purposes outside their trade, business, craft or profession (the “Customer(s)”).
By placing an order through the Website (an “Order”), the Customer confirms having read, understood and accepted these GTS.
Acceptance may be confirmed electronically at checkout by checking the applicable acceptance box and submitting the Order.
These GTS form part of the contract between TIRISI ONLINE and the Customer.
TIRISI ONLINE may modify these GTS from time to time.
The version applicable to an Order is the version made available to and accepted by the Customer when the Order is placed.
Changes made after an Order has been accepted will not retrospectively change that Order unless required by mandatory applicable law or expressly agreed between TIRISI ONLINE and the Customer.
Certain specific services or subjects are governed by additional Tirisi policies and conditions as described in Article 28.
TIRISI ONLINE takes reasonable care to ensure that descriptions and information concerning Items displayed on the Website are accurate.
Information concerning, among other things:
– dimensions;
– weights;
– precious-metal weights;
– stone counts;
– gemstone weights;
– carat weights;
– sizes;
– colors;
– finishes; and
– other product specifications
is provided for informational purposes and may vary slightly between individual Items.
Diamonds, colored gemstones, pearls, leather and other natural materials may display natural differences in color, structure, pattern, texture, inclusions or appearance.
Such natural differences are part of the character of these materials and do not in themselves constitute a manufacturing defect.
TIRISI ONLINE makes reasonable efforts to display Items accurately.
However, the appearance and color of an Item may differ slightly depending on:
– screen settings;
– display technology;
– lighting;
– photography; and
– natural material variation.
Minor non-material differences between an Item and its online representation do not constitute a defect.
Available sizes are displayed on the relevant product page.
Certain Tirisi Jewelry rings may, for example, be offered in standard size 55, while certain Tirisi Moda Items may be offered in standard sizes S, M and L.
Other sizes may be available on request but may constitute a specially produced or personalised Item under Articles 3 and 4A.
Tirisi’s product range may include:
– Tirisi Jewelry Fine Jewelry;
– Tirisi Moda Fashion Jewelry;
– rings;
– earrings;
– necklaces;
– pendants;
– bracelets;
– bangles;
– sliding bracelets;
– jewelry cases;
– handbags;
– keychains; and
– other accessories.
Collections, sub-collections, gemstones, materials and product categories may be added, modified or discontinued from time to time.
Only Items made available for purchase through the Website may be ordered.
TIRISI ONLINE may modify or withdraw an Item without affecting Orders already accepted.
Certain Items may be personalised or specially produced for a Customer.
Personalisation may include:
– engraving;
– non-standard sizing;
– special color combinations;
– different leather colors;
– Customer-specific modifications; or
– other special specifications.
Personalisation may be arranged through the Website or through the Tirisi customer service team.
The Customer is responsible for ensuring that all information supplied for personalisation is complete and accurate, including:
– spelling;
– size;
– color;
– inscription; and
– other specifications.
TIRISI ONLINE is not responsible for an Item being produced according to incorrect information supplied or confirmed by the Customer.
Personalised or specially produced Items may be subject to an additional charge.
Any applicable charge will be communicated before the Order is confirmed.
Tirisi may refuse any personalisation request that it reasonably considers:
– unlawful;
– discriminatory;
– offensive;
– defamatory;
– infringing;
– inappropriate; or
– materially inconsistent with the Tirisi Brands.
Personalised Items and Items made to the Customer’s specifications are final sale and cannot be cancelled, returned or exchanged, subject always to mandatory statutory rights concerning faulty or non-conforming Items.
Once production has commenced, such Orders cannot be modified or cancelled.
The Customer selects the Item, size, color, quantity and other applicable options and adds the Item to the shopping bag using the “Add to Bag”, “Add to Shopping Bag” or equivalent function.
Adding an Item to the shopping bag does not reserve the Item and does not constitute acceptance of an Order.
A Customer account may be required for certain Orders or services.
Customers must provide complete, accurate and current account information.
Login details are personal and must be kept confidential.
TIRISI ONLINE may suspend or terminate an account where it reasonably suspects:
– fraud;
– unauthorized access;
– account misuse;
– security concerns; or
– a material breach of these GTS or other applicable Website terms.
Before submitting the Order, the Customer will have the opportunity to review relevant information including:
– Items;
– quantities;
– sizes;
– colors;
– prices;
– applicable VAT;
– shipping method;
– shipping costs; and
– total amount payable.
The Customer is responsible for correcting errors before submitting the Order.
The Customer submits the Order by accepting the applicable terms and clicking “Proceed to Payment”, “Place Order” or an equivalent button clearly indicating an obligation to pay.
TIRISI ONLINE may send an automatic acknowledgement confirming receipt of the Order.
This acknowledgement does not constitute acceptance of the Order.
A binding sales contract is formed only when TIRISI ONLINE accepts the Order and sends a formal Order Confirmation, or otherwise expressly confirms acceptance.
The Order Confirmation may contain:
– Order number;
– Item details;
– quantity;
– price;
– tax;
– shipping charges;
– delivery information; and
– estimated delivery period.
All Orders are subject to availability.
If an Item becomes unavailable after the Order has been submitted, TIRISI ONLINE may cancel the affected Item or Order.
Where payment has already been received, the applicable amount will be refunded without undue delay.
Where part of an Order is unavailable, TIRISI ONLINE may:
– ship the available Items; and
– refund the unavailable portion.
Unless otherwise stated, no Order may contain more than five (5) Items.
TIRISI ONLINE may refuse or cancel an Order where it reasonably suspects:
– fraud or attempted fraud;
– resale or commercial purchasing;
– abusive purchasing behavior;
– payment irregularities;
– Website manipulation;
– sanctions concerns;
– money laundering or financial crime;
– misuse of promotional benefits; or
– another material breach of these GTS.
TIRISI ONLINE may suspend or terminate the associated Customer account in cases of serious or repeated misuse.
Certain Items may be identified as:
– pre-order;
– made-to-order;
– specially produced; or
– special request.
Production is typically estimated at between one (1) and three (3) months, unless another period is indicated or confirmed.
Unless otherwise expressly agreed, payment is due in full when the Order is placed.
Production and delivery dates are indicative.
Tirisi will make reasonable efforts to meet estimated dates and will inform the Customer of significant delays where reasonably possible.
Pre-order, made-to-order, special-request and Customer-specific Items cannot be cancelled or returned once accepted or put into production.
This applies notwithstanding production or delivery delays.
Mandatory statutory rights concerning defective or non-conforming Items remain unaffected.
Personalised Items are subject to Article 3 and are also non-returnable.
Orders specifically delivered under the Tirisi White Glove Service are subject to Article 26.
Prices are displayed and charged in euros (€).
The Website may show an approximate price in another currency, including U.S. dollars, for informational purposes only.
All Website sales are processed in euros unless TIRISI ONLINE expressly states otherwise.
Prices displayed to consumers include applicable VAT where required.
For qualifying EU sales, destination-country VAT may be applied through the EU One Stop Shop (OSS) system.
Unless otherwise stated:
– Orders of €150 or more qualify for free standard shipping.
– Orders below €150 are charged a flat €15 shipping fee.
TIRISI ONLINE may change or offer promotional shipping arrangements from time to time.
For deliveries outside the European Union, the Customer is responsible for applicable:
– customs duties;
– tariffs;
– import taxes;
– customs-clearance fees; and
– other governmental charges,
unless expressly stated otherwise.
Unless otherwise indicated, such shipments are made under Incoterms® 2020 DAP — Delivered At Place.
TIRISI ONLINE may change Website prices at any time.
Such changes do not affect Orders already accepted.
Despite reasonable care, typographical errors, pricing errors or stock discrepancies may occur.
TIRISI ONLINE may refuse or cancel an Order affected by an obvious or material error.
Any amount already collected for an Order cancelled on this basis will be refunded.
Payments made through the Website are processed by Stripe Payments Europe, Limited (“Stripe”), Klarna, and/or other authorized payment service providers made available by TIRISI ONLINE at checkout.
Depending on the Customer’s country, Order value, eligibility, technical availability and the payment options offered at checkout, accepted payment methods may include:
– iDEAL;
– Visa;
– Mastercard;
– Maestro;
– American Express;
– Discover;
– Diners Club;
– UnionPay;
– Bancontact;
– Apple Pay;
– Revolut Pay;
– Klarna; and
– other payment methods made available by TIRISI ONLINE from time to time.
The availability of a particular payment method is not guaranteed and may depend on the Customer’s location, the value of the Order, the Item purchased, payment-provider requirements and applicable law.
All purchases made through the Website are processed in euros (€).
Where the Customer’s bank account, credit card or other payment method is denominated in another currency, the Customer’s bank, card issuer or payment provider may apply:
– currency-conversion rates;
– foreign-exchange fees;
– transaction charges; or
– other applicable fees.
TIRISI ONLINE is not responsible for exchange rates, conversion fees or other charges imposed by the Customer’s bank, card issuer, Klarna or another payment provider.
Unless expressly stated otherwise at checkout, the full purchase price must be successfully authorized or funded when the Order is placed.
Where the Customer selects a payment service such as Klarna, the Customer may be permitted by that payment provider to pay the amount to the payment provider at a later date or in accordance with a separate payment schedule. This does not alter the requirement that the full purchase price of the Order must be successfully authorized or guaranteed to TIRISI ONLINE before the Order is accepted and processed.
Any deferred-payment, pay-later, financing or instalment arrangement offered by Klarna or another payment provider is a separate arrangement between the Customer and that payment provider and is subject to that provider’s own terms and conditions.
TIRISI ONLINE is not a party to any separate credit or financing agreement between the Customer and Klarna or another payment provider.
Where Klarna is offered as a payment method at checkout, the Customer may be redirected to Klarna or may be required to provide additional information for payment authorization, identity verification or eligibility assessment.
Klarna may independently:
– approve or decline a requested payment method;
– conduct identity, fraud-prevention or creditworthiness checks where permitted by applicable law;
– determine which Klarna payment options are available to the Customer;
– establish payment deadlines or payment schedules; and
– apply its own terms and conditions and privacy notice.
TIRISI ONLINE does not control and is not responsible for Klarna’s independent eligibility, authorization or credit decisions.
If Klarna declines or does not authorize the transaction, TIRISI ONLINE may request that the Customer select another available payment method or may cancel the Order.
Where an Order has been accepted using Klarna, any amounts subsequently owed by the Customer to Klarna must be paid directly to Klarna in accordance with Klarna’s applicable terms.
Where an Order paid through Klarna is cancelled or an Item is validly returned, TIRISI ONLINE will process the applicable refund or payment adjustment through the relevant payment system. The Customer should continue to comply with Klarna’s payment instructions until Klarna confirms that the applicable payment obligation has been adjusted or cancelled.
By submitting an Order, the Customer confirms that they are authorized to use the selected payment method.
TIRISI ONLINE, Stripe, Klarna and other relevant payment providers may carry out reasonable checks for the purposes of:
– payment authorization;
– identity verification;
– 3-D Secure authentication;
– fraud prevention;
– sanctions screening;
– transaction security; and
– compliance with applicable legal and regulatory requirements.
The Customer authorizes the processing and exchange of information reasonably necessary to:
– authenticate the Customer;
– verify the selected payment method;
– authorize and process the transaction;
– prevent fraud or misuse;
– comply with applicable law; and
– process refunds, payment reversals or disputes.
Personal data processed in connection with payments is handled in accordance with Tirisi’s Privacy Policy and the applicable privacy policies of the relevant payment providers.
Where payment is:
– declined;
– refused;
– unsuccessful;
– unauthorized;
– cancelled;
– reversed;
– subject to an unsuccessful authorization;
– declined by Klarna or another payment provider; or
– otherwise not successfully processed,
TIRISI ONLINE may refuse, suspend or cancel the Order.
Where an Order is cancelled after TIRISI ONLINE has received funds, any amount due to the Customer will be refunded in accordance with these GTS and the original payment method, where applicable.
TIRISI ONLINE may delay, suspend, refuse or cancel an Order where it reasonably suspects:
– fraudulent payment activity;
– unauthorized use of a payment method;
– identity theft;
– payment manipulation;
– chargeback abuse;
– money laundering;
– sanctions violations; or
– other unlawful or suspicious activity.
TIRISI ONLINE may request additional information or documentation where reasonably necessary to verify a transaction.
Additional compliance requirements are set out in the applicable provisions of these GTS and Tirisi’s Privacy Policy.
TIRISI ONLINE reserves the right to contest any chargeback, payment dispute or payment reversal that it reasonably considers:
– incorrect;
– fraudulent;
– abusive;
– unauthorized by the circumstances of the transaction; or
– inconsistent with the Order, delivery records or these GTS.
TIRISI ONLINE may provide relevant transaction, delivery and communication records to the applicable payment provider, card issuer, bank or other authorized party for the purpose of resolving such a dispute.
Valid Tirisi gift cards may be used as a payment method for eligible Orders in accordance with Article 7: Gift Cards.
A Tirisi gift card may not be used to purchase another Tirisi gift card.
Multiple valid Tirisi gift cards may be combined toward a single eligible Order.
Where technically permitted at checkout, a Tirisi gift card may also be combined with another accepted payment method to pay any remaining balance of an Order.
TIRISI ONLINE offers electronic Tirisi gift cards through the Website.
Customers may select a gift card value from the amounts made available when purchasing the card.
Gift cards are currently available in values between €50 and €1,000, although available denominations or limits may change.
The Customer provides:
– recipient’s email address;
– gift-card value; and
– an optional message.
The Customer is responsible for providing the correct recipient email address.
TIRISI ONLINE is not responsible for a gift card being sent to an incorrect address supplied by the Customer.
After successful payment, the gift-card code is generated and automatically sent to the recipient.
Delivery normally occurs within a few minutes but may be delayed because of:
– payment verification;
– fraud checks;
– email delivery issues;
– technical issues; or
– circumstances outside TIRISI ONLINE’s reasonable control.
A gift card is considered issued once the gift-card code has been generated and sent or otherwise made available to the designated recipient.
Gift cards are valid for twenty-four (24) months from the date of issue, unless a different period is expressly stated.
The expiration date is stated in the gift-card email.
Gift cards are valid exclusively in the official Tirisi online boutique for eligible purchases within the European Union.
They cannot be redeemed:
– at independent Tirisi retailers;
– in physical retail stores;
– through another retailer;
– on a third-party marketplace; or
– through another Tirisi sales channel unless expressly stated otherwise.
The code must be entered into the “Have a gift card?” field in the shopping bag or checkout.
A gift card does not need to be used in one transaction.
Any unused balance remains available until used or expired.
Multiple valid Tirisi gift cards may be combined toward a single eligible Order.
If the combined balance is insufficient, the outstanding amount must be paid using another accepted payment method.
Gift cards:
– cannot be used to purchase another Tirisi gift card;
– cannot be exchanged for cash;
– cannot be converted into another payment instrument;
– cannot be transferred to a bank account or payment card.
No cash change is provided.
Once issued, a Tirisi gift card cannot be cancelled, returned or refunded, whether wholly unused or partially used, except where mandatory applicable law requires otherwise.
The non-refundable nature of the gift card does not affect rights relating to Items purchased with it.
Where an eligible Item is returned:
– the amount originally paid by gift card is credited back to the original gift card; or
– if technically necessary, a replacement Tirisi gift card may be issued.
Amounts originally paid using a gift card will not be refunded as cash or to another payment method except where mandatory law requires otherwise.
If multiple payment methods were used, the refund will generally be allocated to the respective original payment methods.
TIRISI ONLINE’s electronic records may contain:
– original value;
– available balance;
– purchase history;
– refund history;
– issue date; and
– expiration date.
Except in case of demonstrable error, these records determine the applicable gift-card balance.
Gift cards are treated in accordance with applicable Dutch and EU voucher VAT rules.
Where VAT becomes due upon redemption, VAT will be calculated when the gift card is used to purchase Items rather than when the gift card itself is purchased.
Gift-card codes should be kept secure.
Where a code is lost, stolen or compromised, the holder should contact TIRISI ONLINE as soon as reasonably possible.
TIRISI ONLINE may request reasonable information to verify ownership and may block the card while investigating.
TIRISI ONLINE cannot guarantee reimbursement of balances used before it was notified and had a reasonable opportunity to block the card.
TIRISI ONLINE may block, suspend or cancel a gift card where it reasonably suspects:
– fraud;
– unauthorized use;
– money laundering;
– manipulation;
– unlawful activity;
– reversed or unauthorized payment; or
– technical or administrative error.
TIRISI ONLINE may modify future gift-card:
– values;
– minimums;
– maximums;
– redemption procedures;
– geographic availability; and
– technical functionality.
Such changes will not reduce a legitimately acquired existing balance except where required by law or reasonably necessary to correct fraud or error.
Tirisi Jewelry Fine Jewelry is principally produced in 18kt gold and may incorporate:
– diamonds;
– precious gemstones; and
– semi-precious gemstones.
Tirisi Moda Fashion Jewelry may combine:
– 18kt gold;
– 925 sterling silver;
– precious gemstones;
– semi-precious gemstones; and
– doublets, triplets or other assembled stones.
Certain Items contain high-quality leather.
Leather and leather components are not waterproof unless expressly stated otherwise.
Based on Tirisi’s knowledge and supplier guarantees, diamonds used by Tirisi are sourced from legitimate conflict-free sources in accordance with applicable United Nations resolutions.
Unless expressly identified otherwise, Tirisi diamonds are natural rather than laboratory-grown.
Further material-specific information, construction details and care requirements may be contained in the applicable product description, the Tirisi International Limited Warranty Conditions, the Maintenance & Returns Conditions or applicable product-care instructions.
Website Orders are shipped using FedEx or the Tirisi White Glove Service, where offered, or another method expressly offered by TIRISI ONLINE.
TIRISI ONLINE does not normally deliver to:
– PO boxes;
– hotels;
– freight-forwarding addresses; or
– similar temporary or intermediary addresses.
In-stock Items are generally delivered within approximately three (3) to fourteen (14) working days.
Delivery periods are estimates.
Pre-order and made-to-order Items are subject to Article 4A.
The Customer must provide a complete and accurate delivery address.
9.5 Signature and Identification
An adult signature and/or valid identification may be required before an Order is released.
TIRISI ONLINE remains responsible for the parcel until delivery in accordance with applicable law.
Where delivery fails because of circumstances attributable to the Customer, including:
– incorrect address;
– refusal;
– repeated absence; or
– failure to collect,
TIRISI ONLINE may recover reasonable additional costs to the extent permitted by applicable law.
These may include:
– outward shipping;
– return shipping;
– customs charges;
– handling; and
– reasonable restocking costs.
Tirisi parcels are shipped using tamper-evident security seals.
Customers should inspect the parcel before accepting it.
If a seal is broken or appears tampered with, the Customer should refuse the parcel and contact ecommerce-shipping@tirisi.com immediately.
Where an Item is damaged or lost during transport, TIRISI ONLINE and/or the carrier may conduct an insurance or transport investigation.
Customers must reasonably cooperate and retain:
– packaging;
– photographs;
– shipping labels; and
– other relevant evidence
where requested.
Detailed return procedures are contained in the separate Maintenance & Returns Conditions, as published in the Legal & Conditions section of the Website.
Those conditions form part of these GTS for Website returns.
Subject to Article 11 and applicable mandatory law, eligible Customers may exercise a right of withdrawal within fourteen (14) days after delivery.
The Customer must notify:
ecommerce-returns@tirisi.com
within the applicable period.
After notification, the Item must be returned within the applicable return period described in the Maintenance & Returns Conditions and Annex A.
Return shipping costs are borne by the Customer unless:
– the Item is faulty;
– the wrong Item was delivered;
– the Item was damaged on delivery;
– Tirisi expressly agrees otherwise; or
– mandatory law provides otherwise.
Returned Items must comply with the Maintenance & Returns Conditions, including applicable requirements concerning:
– use and wear;
– original condition;
– packaging;
– certificates;
– documents;
– accessories;
– tags;
– protective materials; and
– secure transport packaging.
Jewelry and polished precious-metal surfaces can scratch easily.
Where permitted by law, TIRISI ONLINE may deduct diminished value resulting from handling beyond what is reasonably necessary to inspect an Item.
Missing or damaged:
– boxes;
– certificates;
– accessories;
– documents;
– tags;
– presentation packaging; or
– protective materials
may also result in a diminished-value deduction where their absence reduces the value of the returned Item.
The Customer bears the risk of loss or damage during return transport until the Item is received by TIRISI ONLINE, unless Tirisi has expressly assumed responsibility or mandatory law provides otherwise.
TIRISI ONLINE recommends a trackable and appropriately insured shipping method.
Where the returned Item was purchased wholly or partly using a Tirisi gift card, Article 7.10 applies.
Subject to mandatory applicable law, the following are not eligible for cancellation, return or refund:
– custom-made Items;
– personalised Items;
– engraved Items;
– non-standard sizes;
– special color variations;
– special material combinations;
– special-request Items;
– made-to-order Items;
– pre-order Items;
– Items ordered manually through Customer Service; and
– Items delivered through the Tirisi White Glove Service.
For hygiene reasons, pierced earrings may only be returned if:
– their original hygiene/sealed packaging remains intact; and
– they have not been worn or used.
If a pierced earring is faulty, incorrect or not as described, applicable statutory rights remain unaffected.
Non-pierced earrings may be returned where otherwise eligible if unused, unworn and in their original condition.
For Items purchased through the Website, TIRISI ONLINE B.V. is the seller and remains responsible for the Customer’s statutory consumer rights under applicable law.
These statutory rights exist independently of any commercial warranty offered by Tirisi Jewelry B.V.
Nothing in these GTS or in the Tirisi International Limited Warranty limits mandatory statutory consumer rights.
Eligible genuine Tirisi Jewelry and Tirisi Moda Items may benefit from the Tirisi International Limited Warranty, which is a voluntary commercial brand warranty provided by TIRISI JEWELRY B.V.
The warranty provides coverage for eligible manufacturing defects for twenty-four (24) months from the original date of purchase, subject to the full separate Tirisi International Limited Warranty Conditions.
The Tirisi International Limited Warranty is activated for direct Tirisi warranty service through registration of the eligible Item in the My Jewelry Box section of the Customer’s Tirisi account.
Eligible Items purchased through the Website while the Customer is logged into an account may be automatically added after checkout.
Items purchased:
– as a guest;
– directly through Tirisi outside Website checkout; or
– through an authorized Tirisi retailer
may require manual registration.
Registration does not extend, renew or restart the twenty-four (24) month warranty period, unless Tirisi expressly confirms otherwise in writing or mandatory law requires otherwise.
Valid proof of purchase is required.
Tirisi may request additional product information or documentation where reasonably necessary to:
– verify the product;
– verify the purchase;
– process registration; or
– assess a warranty claim.
The detailed:
– coverage;
– exclusions;
– material-specific characteristics;
– construction information;
– care requirements;
– registration requirements;
– warranty assessment procedure; and
– available remedies
are governed by the separate Tirisi International Limited Warranty Conditions published on the Website.
Warranty page:
Repairing, resizing, polishing, cleaning, engraving, altering or otherwise modifying a Tirisi Item through a third party does not automatically cancel the entire Tirisi International Limited Warranty.
However, coverage may be denied to the extent that a claimed defect or damage was:
– caused by;
– worsened by; or
– made impossible to assess safely because of
the third-party intervention.
Where Tirisi confirms a manufacturing defect covered by the Tirisi International Limited Warranty, Tirisi Jewelry B.V. may provide the remedies described in the separate Warranty Conditions.
Any statutory purchase-related remedy owed by TIRISI ONLINE as seller remains governed by applicable consumer law.
Warranty service and paid repairs are different services.
Where a requested service does not relate to a covered manufacturing defect, Tirisi may offer paid:
– repair;
– maintenance;
– polishing;
– restoration;
– resizing;
– replacement of components; or
– other after-sales services.
Paid repair and service requests are governed by the separate Repair & Service Terms published on the Website.
These terms include, among other things:
– quotations;
– repair pricing;
– repair feasibility;
– shipping;
– import taxes;
– unrepaired Items;
– third-party repairs;
– payment; and
– commencement and cancellation of repair work.
Repair & Service Terms:
Customers should not send an Item to Tirisi for repair, warranty inspection or servicing until Tirisi or an authorized Tirisi retailer has provided applicable shipping and packaging instructions.
Customers may contact:
– ecommerce-orders@tirisi.com for Orders;
– ecommerce-returns@tirisi.com for returns and withdrawal;
– ecommerce-shipping@tirisi.com for shipping and delivery;
– ecommerce-payments@tirisi.com for payment matters; and
– info@tirisi.com for Tirisi Concierge, warranty and after-sales enquiries where applicable.
Telephone:
+31 (0)20 342 80 76
Customer communications with TIRISI ONLINE are handled in English.
Customers should provide, where available:
– full name;
– contact information;
– Order number;
– invoice;
– detailed description;
– photographs; and
– relevant supporting documentation.
TIRISI ONLINE will investigate complaints within a reasonable period.
The Customer may be required to provide additional information or return the Item for inspection.
The Customer must reasonably cooperate.
Acceptance of a complaint for investigation does not itself constitute an admission of liability.
TIRISI ONLINE and the Customer will first seek to resolve complaints amicably.
Nothing prevents a Customer from exercising applicable rights before:
– a competent consumer authority;
– an applicable dispute-resolution body; or
– a competent court.
Personal data processing is governed by Tirisi’s separate Privacy Policy.
The Privacy Policy explains, among other things:
– categories of personal information collected;
– purposes of processing;
– legal bases;
– Stripe and other payment processing;
– AML/KYC processing;
– fraud prevention;
– data sharing;
– international transfers;
– retention periods;
– security;
– cookies and analytics; and
– Customer privacy rights.
Privacy Policy:
https://tirisi.com/privacy/
Where AML/KYC obligations apply, Tirisi may request identification or other verification information.
Applicable legal retention requirements are described in the Privacy Policy.
Cookies and similar technologies are governed by the separate Cookie Policy.
Cookie Policy:
https://tirisi.com/cookie-policy/
The current Privacy Policy and Cookie Policy are available through the Legal & Conditions section of the Website.
Items remain the property of TIRISI ONLINE B.V. until full payment has been received, including where applicable:
– purchase price;
– VAT;
– shipping charges; and
– other amounts properly payable in connection with the Order.
Tirisi Jewelry, Tirisi Moda and all related intellectual property rights are owned by TIRISI JEWELRY B.V. or its licensors.
These rights include, where applicable:
– trademarks;
– trade names;
– logos;
– product names;
– collection names;
– copyrights;
– designs;
– photographs;
– graphics;
– Website content;
– packaging;
– trade dress; and
– product designs.
Purchase of an Item does not transfer any intellectual property right.
Detailed rules governing Website and Tirisi intellectual-property use are also contained in the separate:
– Terms and Conditions;
– Acceptable Use Policy;
– Disclaimer; and
– DMCA Policy
where applicable.
Use of account credentials and applicable authentication methods may constitute evidence of the Customer’s identity and actions.
Electronic records maintained by TIRISI ONLINE and its service providers, including:
– Orders;
– Order Confirmations;
– emails;
– payment records;
– system logs; and
– transaction records
may be used as evidence of Orders, communications and payments, subject to applicable law.
TIRISI ONLINE is not liable for delay or non-performance caused by circumstances beyond its reasonable control to the extent recognized as force majeure under applicable Dutch law.
Such circumstances may include:
– natural disasters;
– fire;
– flooding;
– extreme weather;
– war;
– terrorism;
– civil unrest;
– governmental action;
– sanctions;
– epidemics or pandemics;
– strikes;
– transport interruptions;
– customs disruption;
– utility failures;
– supply-chain disruption; or
– comparable circumstances outside TIRISI ONLINE’s reasonable control.
TIRISI ONLINE will take reasonable measures to limit the effects of such circumstances where possible.
Nothing in these GTS excludes or restricts liability that cannot lawfully be excluded.
To the extent permitted by law, TIRISI ONLINE is not responsible for indirect or unforeseeable loss arising from:
– Website interruptions;
– temporary Website inaccessibility;
– viruses or malicious software outside Tirisi’s reasonable control;
– Customer device failures;
– internet failures;
– third-party service failures;
– local access restrictions;
– typographical errors;
– obvious pricing mistakes; or
– stock discrepancies.
Product warranty liability is further governed by the separate Tirisi International Limited Warranty Conditions where the Customer makes a claim under that commercial warranty.
These GTS are prepared in English.
TIRISI ONLINE’s international customer service operates in English.
Translations may be provided for convenience.
Where permitted by applicable law, if a discrepancy exists between a translation and the English version, the English version prevails.
These GTS and sales contracts concluded under them are governed by Dutch law.
Subject to mandatory consumer-protection jurisdiction rules, disputes shall be submitted to the competent courts of Amsterdam, The Netherlands.
The parties are encouraged to seek an amicable resolution before commencing proceedings.
Tirisi Jewelry B.V. designs, manufactures and/or distributes applicable products in accordance with relevant product-safety legislation, including the EU General Product Safety Regulation where applicable.
Customers must use, store, clean and maintain Tirisi products in accordance with:
– the product description;
– product-specific instructions;
– Tirisi’s care guidance; and
– the separate General Product Safety Regulation information published on the Website.
Where product-specific care instructions differ from general guidance, the product-specific instructions prevail.
General Product Safety Regulation:
https://tirisi.com/terms-of-service/safety/
TIRISI ONLINE complies with applicable legal obligations concerning:
– anti-money laundering;
– counter-terrorist financing;
– fraud prevention;
– customer due diligence; and
– related financial-crime requirements,
including the Dutch Wwft where applicable.
For certain transactions, Tirisi may request:
– identification;
– verification documents;
– payment information;
– transaction information;
– source-of-funds information;
– source-of-wealth information; or
– other supporting information
where reasonably necessary or legally required.
Customers must provide accurate information and reasonably cooperate with lawful compliance requests.
TIRISI ONLINE may refuse, delay, suspend or cancel an Order or payment where:
– required by applicable law;
– requested by a competent authority;
– necessary for a compliance review; or
– Tirisi reasonably suspects money laundering, terrorist financing, fraud or other illegal activity.
TIRISI ONLINE may report suspicious or legally reportable transactions or conduct to the appropriate authority.
Applicable personal-data processing and retention are governed by the Privacy Policy.
Applicable law may prohibit Tirisi from informing the Customer that a particular report or investigation has taken place.
Orders and deliveries are subject to applicable sanctions and export-control laws, including applicable measures of the:
– European Union;
– United Nations;
– United Kingdom; and
– United States.
TIRISI ONLINE will not knowingly process Orders involving:
– prohibited persons;
– sanctioned persons or entities;
– prohibited territories;
– unlawful end uses; or
– prohibited re-export.
TIRISI ONLINE may cancel or suspend an affected Order.
The Customer represents that they will not knowingly re-export or otherwise transfer Items contrary to applicable law.
White Glove Service is available only for selected:
– locations;
– Customers;
– Orders; or
– Items.
It is subject to scheduling and availability.
Delivery may require:
– adult recipient;
– signature;
– photographic identification; and
– additional verification.
Items delivered through White Glove Service are excluded from Tirisi’s contractual cancellation and return policy.
Mandatory statutory warranty and conformity rights remain unaffected.
Additional fees may apply and will be disclosed before the service is confirmed.
Customers must:
– be at least 18 years old;
– be legally capable of entering into a binding contract; and
– purchase Items for consumer use rather than commercial resale.
TIRISI ONLINE may refuse an Order where these conditions are not satisfied.
These GTS should be read together with the following Tirisi policies and conditions where relevant:
1. Tirisi International Limited Warranty Conditions
https://tirisi.com/terms-of-service/warranty/
2. Maintenance & Returns Conditions
https://tirisi.com/terms-of-service/maintenance-returns/
3. Repair & Service Terms
https://tirisi.com/terms-of-service/repair-service-terms/
4. General Product Safety Regulation
https://tirisi.com/terms-of-service/safety/
5. Privacy Policy
https://tirisi.com/privacy/
6. Cookie Policy
https://tirisi.com/cookie-policy/
These documents provide more detailed rules for their respective subject matter.
Use of the Website is also subject, where applicable, to Tirisi’s separate:
1. Terms and Conditions
https://tirisi.com/terms-of-service/terms-and-conditions/
2. Acceptable Use Policy
https://tirisi.com/terms-of-service/acceptable-use-policy/
3. Disclaimer
https://tirisi.com/terms-of-service/disclaimer/
4. DMCA Policy
https://tirisi.com/terms-of-service/dmca-policy/
These documents primarily govern access to and use of the Website and do not replace these GTS in relation to the purchase of Items.
In the event of a conflict:
1. mandatory applicable law prevails;
2. specific written terms expressly agreed for the particular Order or service prevail over general terms for that Order or service;
3. for the voluntary Tirisi commercial warranty, the Tirisi International Limited Warranty Conditions govern the scope, exclusions, registration and administration of that warranty;
4. for paid repairs and service work, the Repair & Service Terms govern that service;
5. for detailed Website return procedures, the Maintenance & Returns Conditions apply in addition to these GTS;
6. for product safety and care requirements, the General Product Safety Regulation information and any product-specific safety instructions apply;
7. these GTS govern the online sales transaction; and
8. Website-use documents govern Website use to the extent they do not conflict with the specific sales provisions of these GTS.
Nothing in this order of precedence limits a Customer’s mandatory statutory rights.
Failure by TIRISI ONLINE to enforce a right does not constitute a waiver of that right.
28.5 Severability
If a provision of these GTS is held invalid, unlawful or unenforceable, the remaining provisions remain effective.
Where legally possible, the invalid provision will be replaced by an enforceable provision that most closely reflects its original purpose.
28.6 Assignment
TIRISI ONLINE may assign or transfer its rights and obligations where permitted by law.
The Customer may not assign rights arising from an Order without prior written consent except where applicable law provides otherwise.
28.7 Amendments
TIRISI ONLINE may update these GTS and the related policies from time to time.
The version applicable to an Order is determined in accordance with Article 1.
These GTS, together with:
– the Order Confirmation;
– specific terms expressly agreed for the Order; and
– the applicable incorporated policies identified above
constitute the contractual framework governing the online sale.
Headings are included for convenience only and do not affect interpretation.
This Annex applies to Customers entitled to a statutory EU right of withdrawal.
Subject to applicable exclusions, the Customer may withdraw from an eligible distance contract without providing a reason within fourteen (14) days.
The withdrawal period begins after delivery of the relevant Item in accordance with applicable law.
For multiple Items delivered separately, the applicable period is calculated from receipt of the final Item where required by law.
Subject to mandatory law, the right of withdrawal does not apply to:
– personalised Items;
– engraved Items;
– custom-made Items;
– non-standard sizes;
– special-request Items;
– special color or material combinations;
– made-to-order Items;
– pre-order Items;
– Items manually ordered through Customer Service;
– White Glove Service Items; and
– hygiene-sensitive Items where the applicable seal has been broken.
The Customer must notify TIRISI ONLINE by an unequivocal statement.
Notification may be sent to:
ecommerce-returns@tirisi.com
The Customer may use the Model Withdrawal Form below.
Use of the form is not mandatory.
Following notification, the Item must be returned within the applicable period.
The detailed return process is governed by:
– Article 10 of these GTS; and
– the separate Maintenance & Returns Conditions.
Where withdrawal is valid, TIRISI ONLINE will reimburse eligible amounts in accordance with applicable law.
TIRISI ONLINE may withhold reimbursement until:
– it has received the Item; or
– the Customer provides acceptable proof that the Item has been dispatched,
whichever is earlier where applicable.
Refunds are normally made using the original payment method.
Where payment was made wholly or partly with a Tirisi gift card, Article 7 applies and the applicable amount will be credited back to the original gift card or, where technically necessary, a replacement Tirisi gift card.
Where payment was made through Klarna, any refund or adjustment will be processed through the relevant payment system. The Customer should continue to follow Klarna’s payment instructions until Klarna confirms that the payment obligation has been adjusted or cancelled.
The Customer bears the direct cost of return unless:
– the Item is faulty;
– the incorrect Item was supplied;
– the Item was damaged on delivery;
– Tirisi agrees otherwise; or
– applicable law requires otherwise.
Where permitted by law, the Customer is responsible for diminished value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the Item.
Complete and return this form only if you wish to withdraw from an eligible contract.
To:
Tirisi Online B.V.
Lemelerbergweg 42
1101 AM Amsterdam
The Netherlands
Email: ecommerce-returns@tirisi.com
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Item(s): [●]
Order number: [●]
Ordered on: [●]
Received on: [●]
Name of consumer(s): [●]
Address of consumer(s): [●]
Email: [●]
Signature of consumer(s): [only if submitted on paper]
Date: [●]
If you have any questions, concerns, or complaints regarding this Agreement, please contact us:
Email: info@tirisi.com
Address: Lemelerbergweg 42, 1101 AM Amsterdam, The Netherlands
This document was last updated on August 28, 2026.
© 2026 Tirisi Jewelry B.V. All rights reserved.
