This document was last updated on December 2, 2025.
When a customer requests a repair, they are asked to complete our online repair form. After submitting the form, a FedEx return label will be emailed, allowing the item to be dropped off at any FedEx location.
During the request, customers may indicate whether they would like to receive a quotation before the repair begins. After the item arrives at our service center, our team inspects the piece and provides an estimate if requested.
Quotations are based on the information available at the time of inspection and may change if additional work is discovered or if material prices increase.
Repairs outside the warranty period start at:
• €85 for 925 Silver
• €170 for 18k Gold
Final pricing depends on the condition of the item and the complexity of the work required.
Not every item can be repaired. After inspection, our team determines whether a repair is possible. If a repair cannot be carried out, the customer will be informed and the item will be returned.
When your item arrives at our service center, it is unboxed, inspected, and photographed. This image is shared with you as confirmation of receipt and to document the condition in which the item was received.
Tirisi is not responsible for any loss, damage, or delays that may occur during shipment to our service center, even when using the provided FedEx return label. Customers are responsible for securely packaging their item before drop-off.
Once the item is received and checked in by Tirisi, responsibility transfers to us for the duration of the repair.
Depending on the country of shipment, import duties or taxes may be imposed when the item enters the Netherlands. These charges are the responsibility of the customer.
To help avoid delays or incorrect assessments, we advise including a copy of the original purchase receipt inside the package.
If the customer declines the quotation or if the item cannot be repaired, the item will be returned. Standard shipping fees may apply.
Items that have been altered or repaired by third parties may not be eligible for repair or may require additional assessment.
Tirisi will only release the repaired item once full payment has been received.
Repairs cannot be returned, recalled, or refunded unless related to a confirmed manufacturing defect.
Once the repair process has begun, it cannot be canceled.
Repairs carried out by Tirisi do not extend or renew the original warranty of the product.
Before submitting the repair form, customers confirm:
“I understand that repairs outside the warranty period may be subject to charges. Prices start at €85 for 925 Silver and €170 for 18k Gold. I confirm that the information provided is correct and agree to the Tirisi Terms of Sale.”
© 2026 Tirisi Jewelry B.V. All rights reserved.
