TIRISI ONLINE B.V., a private limited liability company under Dutch law, registered with the Dutch Chamber of Commerce under number 97959936, with its registered office at Lemelerbergweg 42, 1101 AM Amsterdam, The Netherlands, VAT number NL868304566B01, telephone +31 (0)20 342 80 76, operates www.tirisi.com and is responsible for purchases made directly through the Website.
For customer service, please contact:
ecommerce-orders@tirisi.com — Order confirmations and order enquiries
ecommerce-shipping@tirisi.com — Shipping updates and track & trace
ecommerce-returns@tirisi.com — Return instructions and return updates
ecommerce-payments@tirisi.com — Payment confirmations and payment issues
For maintenance and service enquiries, customers may also contact:
info@tirisi.com
TIRISI JEWELRY B.V., with its registered office at the same address, owns the Tirisi Jewelry and Tirisi Moda brands and all related intellectual property.
These Maintenance & Returns Conditions apply to products purchased directly through www.tirisi.com, unless stated otherwise.
Returns for products purchased from authorized Tirisi retailers are subject to the return and exchange policy of the retailer from whom the product was purchased. If you purchased your Tirisi product from an authorized retailer, please contact that retailer directly for return or exchange enquiries.
Warranty matters are governed by the separate Tirisi International Limited Warranty Conditions.
Jewelry requires proper care and maintenance to preserve its beauty, quality, and function.
Tirisi recommends that jewelry is handled with care and stored separately in its original packaging or in another suitable jewelry box when not being worn.
To help protect your Tirisi jewelry, avoid contact with:
Care instructions may be available on the Website and may also be included with your purchase.
Tirisi may offer maintenance and repair services, including polishing, cleaning, resizing, restoration, replacement of parts, or other service work, where possible.
Maintenance and repair services are subject to inspection and technical assessment by Tirisi.
Services not covered by the separate Tirisi International Limited Warranty may be subject to charges.
Prices start at:
The final cost may vary depending on the product, the required work, the materials needed, the condition of the item, shipping, taxes, customs charges, and any other applicable costs.
Tirisi or the authorized retailer will inform the customer of the estimated cost before carrying out any paid repair or service.
If the customer does not approve the estimated cost, Tirisi may return the product unrepaired. Shipping, inspection, customs, or handling charges may still apply where permitted by law.
Unauthorized repairs, alterations, resizing, polishing, engraving, cleaning, or other interventions performed by third parties may affect future service options and may also affect warranty coverage under the separate Tirisi International Limited Warranty Conditions.
For maintenance or repair enquiries, customers may contact Tirisi at:
info@tirisi.com
These return conditions apply only to products purchased directly through www.tirisi.com.
For products purchased from authorized Tirisi retailers, please contact the retailer directly. The retailer remains responsible for its own return and exchange policy.
Consumers who purchase products through the Website may have a fourteen (14) day right of withdrawal where required by applicable law, including for consumers in the European Union.
The withdrawal period begins on the day after the product has been delivered.
To exercise the right of withdrawal, the customer must notify Tirisi within fourteen (14) days after delivery by sending a clear return request to:
ecommerce-returns@tirisi.com
After notifying Tirisi of the return, the customer must return the product within fourteen (14) days.
Return shipping costs are paid by the customer, unless the product is faulty, incorrect, damaged on delivery, Tirisi has agreed otherwise in writing, or mandatory consumer law provides otherwise.
Tirisi may provide return instructions. The customer must follow these instructions carefully.
To be eligible for return:
If a product has been handled beyond what is necessary for normal inspection, or if packaging, certificates, accessories, tags, or documents are missing or damaged, Tirisi may deduct any diminished value from the refund where permitted by law.
The right of withdrawal does not apply to products that are custom-made, engraved, clearly personalized, or specially produced for the customer.
This includes, but is not limited to:
For hygiene reasons, pierced earrings and other sealed hygiene-sensitive items can only be returned if they remain sealed in their original packaging and have not been worn or used.
If the hygiene seal has been broken, the product cannot be returned under the right of withdrawal, unless the product is faulty, incorrect, or not as described and mandatory consumer law provides otherwise.
If a product purchased through the Website is faulty, damaged on delivery, incorrect, or not as described, the customer should contact Tirisi as soon as possible at:
ecommerce-returns@tirisi.com
Please include:
Where applicable consumer law gives the customer rights to repair, replacement, refund, or another remedy, those rights remain unaffected by these Maintenance & Returns Conditions.
For purchases made from authorized Tirisi retailers, the customer should contact the retailer directly, as the retailer is the seller of the product.
Return shipping costs are the responsibility of the customer.
This applies to returns made under the right of withdrawal, including returns where the customer changes their mind, no longer wants the product, ordered the wrong item, selected the wrong size, or returns the product for any reason not caused by Tirisi.
Tirisi does not reimburse return shipping costs unless:
Where Tirisi provides a FedEx return label, the cost of the return label may be charged to the customer or deducted from the refund, unless Tirisi confirms otherwise in writing or mandatory consumer law provides otherwise.
Products returned to Tirisi must be packed securely. The customer is responsible for ensuring that the product is properly protected during transport.
The customer bears the risk of loss, theft, or damage during return transport until the product has been received by Tirisi, unless mandatory law provides otherwise or Tirisi has expressly assumed responsibility for the shipment in writing.
Tirisi recommends using a trackable and insured shipping method.
Where Tirisi provides return instructions or a return label, the customer must follow those instructions carefully.
All shipments arranged by Tirisi are sent with FedEx.
Where Tirisi arranges a shipment or provides a return label, the customer must follow the FedEx shipping instructions provided by Tirisi.
Tirisi is not responsible for delays, loss, theft, or damage caused by the customer failing to follow the shipping instructions.
Tirisi is not responsible for delays caused by FedEx, customs inspections, customs clearance, import or export controls, incomplete information, incorrect documentation, or circumstances outside Tirisi’s reasonable control.
For international shipments, the customer is responsible for any applicable import duties, VAT, customs charges, clearance fees, brokerage fees, local taxes, carrier charges, or other charges imposed by customs authorities or carriers, unless mandatory consumer law provides otherwise.
This applies to:
Tirisi is not responsible for customs delays or charges caused by customs authorities, carriers, incomplete information, incorrect documentation provided by the customer, or import or export restrictions.
The customer is responsible for providing accurate shipping, customs, and contact information when requested by Tirisi.
Refunds will be made to the original payment method.
Where required by applicable law, Tirisi will refund the purchase price and standard delivery costs within fourteen (14) days after receiving the customer’s withdrawal notice.
Tirisi may withhold the refund until the product has been received back or until the customer has provided proof that the product has been returned, whichever occurs first.
If the customer selected a delivery option that was more expensive than Tirisi’s standard delivery option, Tirisi is not required to refund the additional delivery cost.
If only part of an order is returned, Tirisi may refund only the returned product value and may not refund delivery costs where permitted by law.
Return shipping costs paid by the customer are not refunded by Tirisi, unless Tirisi has agreed otherwise in writing or mandatory consumer law provides otherwise.
Any diminished value caused by handling beyond normal inspection may be deducted from the refund where permitted by law.
Import duties, VAT, customs charges, clearance fees, brokerage fees, local taxes, or carrier charges paid by the customer are not refunded by Tirisi, unless mandatory consumer law provides otherwise or Tirisi confirms otherwise in writing.
Products received as a gift can only be returned by the original purchaser.
Refunds will be issued to the original payment method used for the purchase.
Tirisi may request the original order number, invoice, proof of purchase, or additional verification before handling a return request for a gifted product.
For return, maintenance, or service requests, the customer may be asked to provide their full legal name.
The name used for the return or service request should match the full legal name shown on the order confirmation, invoice, receipt, or proof of purchase.
Initials, nicknames, incomplete names, company aliases, or names that do not match the proof of purchase may delay return processing, refund processing, maintenance requests, or service handling.
Tirisi may request additional verification where:
Products purchased from authorized Tirisi retailers cannot be returned to Tirisi Online under these Website return conditions.
If a product was purchased from an authorized Tirisi retailer, the customer should contact the retailer directly for return, exchange, refund, or purchase-related enquiries.
The retailer remains responsible for the sale and for any statutory consumer rights, return rights, or exchange policies that apply to that purchase.
Tirisi may, where possible, assist with maintenance or repair enquiries for genuine Tirisi products, subject to inspection, verification, and applicable service charges.
For customers in the United States, Tirisi’s posted return policy applies to purchases made directly through www.tirisi.com, subject to any mandatory federal, state, or local consumer protection laws that may apply.
Customers should review these Maintenance & Returns Conditions before purchase, including:
Nothing in these Maintenance & Returns Conditions limits any rights that cannot legally be excluded under applicable United States federal, state, or local law.
The statutory consumer right of withdrawal does not apply to business-to-business purchases, unless mandatory law provides otherwise.
For business customers, returns are only accepted if Tirisi has agreed to the return in writing or if mandatory law requires otherwise.
These Maintenance & Returns Conditions do not affect any mandatory statutory rights the customer may have under applicable consumer protection laws.
For purchases made through www.tirisi.com, the customer’s statutory rights apply against TIRISI ONLINE B.V. as the seller.
For purchases made through an authorized Tirisi retailer, the customer’s statutory rights apply against the retailer as the seller.
These Maintenance & Returns Conditions are governed by Dutch law.
This choice of law does not deprive consumers of any mandatory consumer protection rights available under the laws of their country, state, province, or territory of residence, where such rights apply.
Any dispute shall be submitted to the courts competent under applicable law, including any mandatory consumer jurisdiction rules.
© 2026 Tirisi Jewelry B.V. All rights reserved.
