Frequently Asked questions

Behind Tirisi

What is the difference between Tirisi Jewelry and Tirisi Moda?

Tirisi Jewelry is handcrafted entirely in 18k gold and set with microscope-set diamonds and exceptional semi-precious stones. These collections are designed for the fashionable woman who values exquisite detail, timeless elegance, and individual charm.

Tirisi Moda offers a more accessible expression of luxury, blending 18k gold with 925 sterling silver, vibrant stones, and handcrafted Italian leather. Moda captures the same refined design sensibility with a lighter, fashion-forward touch, perfect for curating a unique, personal style.

Discover the full story behind Tirisi here.

How can I find out more about career opportunities at Tirisi?

Tirisi is always looking for passionate, talented individuals to join our growing team. To explore current openings, please visit our Careers page or our official LinkedIn page for the most up-to-date opportunities.

Are Tirisi diamonds conflict-free?

Yes. Tirisi only uses natural, untreated, conflict-free diamonds, sourced in compliance with UN resolutions. No diamonds originate from Russia. Each diamond weighs under 0.50 carat.


Customization

Can I personalize my jewelry?

Yes. Many Tirisi pieces are offered in various gold tones, gemstones, leathers, and charms to suit your individual style.

For specific customization requests, please contact Tirisi Concierge Service by phone +31 85 200 3999, email info@tirisi.com, Whatsapp, online chat or visit your local authorized Tirisi retailer with your inquiry. We’d be happy to make it happen.

A gentle reminder: personalized items are not eligible for returns or refund, and delivery times may be longer, from an additional day up to 6-8 weeks or more, depending on the item in question.


Ordering & Payment

Where can I purchase Tirisi pieces?

Tirisi Jewelry and Tirisi Moda are available exclusively through our authorized retail partners around the world, as well as directly on our official website.

To explore the full Tirisi experience in person, we invite you to visit one of our trusted retailers, each selected for their exceptional service: Tirisi Points of Sale

Can I check if a specific piece is in stock at my retailer?

Yes. While Tirisi retailers operate independently, most are happy to assist you in confirming the availability of a specific piece.

We recommend contacting your preferred retailer directly for real-time stock information. You can find a full list of our authorized retailers, including their contact details, here: Tirisi Points of Sale

Why are some Tirisi pieces not available to purchase online?

Choosing a Tirisi piece is an exciting and often personal experience, especially given the many options and combinations available. In many cases, this process is best supported in-store, where expert guidance is available. That is why our online collection is limited to a curated selection of items that require minimal explanation.

If you are interested in a piece that is not available for online purchasing, contact Tirisi Concierge Service by phone +31 85 200 3999, email info@tirisi.com, Whatsapp, online chat or visit your local authorized Tirisi retailer.

What payment methods do you accept?

Payments are securely processed by Stripe. We accept: iDEAL, Visa, Mastercard, Maestro, American Express, Discover, Diners Club, UnionPay, Bancontact SE, Apple Pay, and Revolut Pay. All payments are fully encrypted for your protection.

Is my payment secure?

Absolutely. Tirisi.com uses SSL encryption and secure payment gateways to ensure your personal and financial details remain fully protected.

Which currencies do you accept?

Prices are displayed in Euros (€) and US Dollars ($). International orders are processed in Euros. Your bank may apply conversion rates.

Do the prices include VAT?

Yes. All prices mentioned include the VAT percentage, which can be seen when completing the order.


Shipping & Delivery

Where do you ship?

We ship across the European Union (via the OSS VAT system) and to select countries worldwide. Outside the EU, you are responsible for any customs duties, tariffs, or import taxes charged by your country.

How long does shipping take?

For in-stock items, delivery usually takes 3–14 working days. Pre-orders or made-to-order items may take 1–3 months. We will let you know in case of any delays.

We ship with FedEx or our Tirisi White Glove Service (where available).

What are the shipping costs?

We offer free shipping on orders over €150. A flat fee of €15 applies to orders below €150.

Do I have to pay duties or taxes?

For deliveries outside the EU, import duties or taxes may apply. These are determined by your country’s customs office and are the responsibility of the recipient.

Can I track my order?

Yes. Once your order is shipped, you will receive a confirmation email with your tracking number. You can follow your parcel’s journey using the provided courier link.

Do I need to sign for my package?

Yes. All deliveries require an adult signature and ID check. Shipments are sealed, so please do not accept delivery if the seal is broken.

What happens if my package is lost or damaged during shipping?

All Tirisi orders are shipped fully insured. If your parcel is delayed, damaged, or lost, please contact Tirisi Concierge Service at ecommerce-orders@tirisi.com.

Can I send my order as a gift?

At this time, we are unable to ship orders to a different address from the invoice address. While we don’t offer separate gift shipments, every Tirisi order arrives beautifully packaged, perfect for gifting even when sent directly to you.


Returns & Exchanges

Can I return or exchange my purchase?

Yes. If your piece doesn’t feel just right, you may return or exchange your piece within 14 days of delivery. Items must be unused, in pristine condition, in original packaging and include all certificates.

How do I initiate a return?

Contact us at ecommerce-returns@tirisi.com to arrange your return. We can provide a FedEx return label or you may use your own carrier. Please note that return shipping costs are the responsibility of the customer.

When will I receive my refund?

Once we receive and inspect your return, refunds are issued to your original payment method within 5 to 10 business days.

Which products cannot be returned?

We cannot accept returns for:

  • Personalised or engraved items
  • Made-to-order or pre-order items
  • Non-standard sizes
  • Items ordered manually through Customer Service
  • Items delivered by White Glove Service
  • Pierced earrings if the seal has been broken or they have been worn

Product & Warranty

Is there a warranty on Tirisi jewelry?

Yes.

  • Two-Year Warranty: Register your jewelry within 90 days of purchase by creating a Tirisi account online.
  • Six-Month Warranty: If not registered within 90 days, a six-month warranty applies.

Both warranties cover compliance and hidden defects. All products also come with the statutory warranty under Dutch law.

Please note:

  • Tirisi covers factory defects only (at our evaluation).
  • Normal wear (such as scratches, plating wear on Moda, or natural leather aging) is not covered.
  • Customers may purchase an Extended Warranty Package for added coverage.

For more specific information, please read our Terms of Use.

How can I request a repair?

Tirisi jewellery is made to be worn and cherished every day. Should it ever need a repair or adjustment, our master jewellers are here to restore it with the same care it was crafted. Please complete the Repair Form to make your request.

925 Silver repairs start at €85.

18k Gold repairs start at €170.

Do you offer authentication services or appraisal services?

Authentication Service: Yes, we offer an authentication service for Tirisi pieces. Please contact our Tirisi Client Service for more details and assistance.

Appraisal Service: We do not offer valuation or appraisal services. For certified appraisals, we recommend visiting one of our official Tirisi retailers or trusted jewelers.

Can Tirisi products be resized?

Yes. Many of our pieces are available in a range of sizes, and you’ll find a detailed size guide on each product page to help you select the ideal fit.

If your chosen piece does not fit as expected, please contact Tirisi Concierge Service by phone +31 85 200 3999, email info@tirisi.com, Whatsapp, online chat or visit your local authorized Tirisi retailer. We will gladly assist you with size-related inquiries and explore potential resizing solutions where possible.


Jewelry Care

How should I care for my Tirisi piece?

You’ll find all care recommendations in our Jewelry Care Guide: https://tirisi.com/jewelry-care-guide/, crafted to help you preserve the beauty of your pieces for years to come.


Data Handling

How does Tirisi handle my data?

Please refer to the privacy policy to get more information about how we handle your data.


Client Service & Contact

I cannot find what I am looking for on the Tirisi website, what should I do?

Please contact Tirisi Concierge Service by phone +31 85 200 3999, email info@tirisi.com, Whatsapp, online chat or visit your local authorized Tirisi retailer. For specific inquiries, please use the following contact details:

All communication must be in English.


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